Insights & Analytics

Insights gives you visibility into how users interact with your agents — what they're asking, what they're trying to accomplish, and where conversations are going well or falling short.

Accessing Insights

Click Insights in the left nav. View data across all agents or filter to a specific one.

Conversations

Every conversation is logged. Click any row to see the full transcript with timestamps.

Each conversation gets an automatic AI summary — a one-sentence description of what the user was trying to do and whether they got a useful answer.

Intent detection

Zimmer automatically extracts user intent from each conversation. Over time this shows you what your customers most commonly want — helping you improve your journey and knowledge base.

Analytics

Key metrics available:

• Conversation volume (daily / weekly / monthly)
• Completion rate
• Top intents — what users ask about most
• Drop-off points — where users tend to abandon

Filter by agent and date range.