FAQ

How do I add my agent to my website?

Go to Settings → Deploy and copy the Widget Embed Code. Paste it before the </body> tag on your website. Works on any platform — Webflow, WordPress, Shopify, or custom sites.

What file types can I upload to a knowledge base?

PDF, DOCX, CSV, and Excel files. You can also scrape websites or paste text manually.

Can users send files in the chat?

Yes. Users can attach PDFs, images (JPG, PNG, GIF, WebP), CSV files, and text or Markdown files. The AI reads the content and responds based on what's in the file.

Can I use my own AI model?

In Agent Settings → AI, you can choose from OpenAI (GPT-4o, GPT-4o mini) and Anthropic (Claude). Support for custom LLM endpoints is on the roadmap.

Can I have multiple knowledge bases per agent?

Yes. An agent can use any number of knowledge bases and searches across all of them.

What happens when I unpublish an agent?

The landing page and widget stop working immediately. Your configuration is preserved and you can republish at any time.

Can I use a custom domain?

Custom domain support (e.g. chat.yourbrand.com) is coming soon for Scale+ plans.

How does the Setup Assistant work?

When you sign up, the Setup Assistant guides you through creating your first agent via conversation. You can also access it any time via the Build with AI button inside the agent builder.

Where can I get help?

Use the ? help button in the bottom-right corner of the dashboard to ask questions about Zimmer. For support, email hello@zimmer.ai.